Assistant not configured: email support instead
You might be here because: “the support assistant is not configured on this deployment” · “no chat widget on my self-hosted dashboard” · “assistant unavailable 503” · “how do I get help if the chat is off”
Short answer
On a deployment where the assistant isn’t wired up, its routes answer “The support assistant is not configured on this deployment. Email support@driftstack.io instead.”. Nothing is wrong with your account; just email.
Check first
- Self-hosted server? The assistant is a Driftstack-cloud feature; your own server may not have it.
- “The assistant is unavailable right now. You can ask a person instead.” is a different, temporary state — switched off or out of budget. Try later, or ask a person.
Likely causes and fixes
- Self-hosted deployment without the assistant. Email support@driftstack.io for help with Driftstack itself.
- Cloud, switched off temporarily. Use Help in the dashboard or app, or email.
If it still fails
Email support@driftstack.io; a person replies.