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Unsubscribed trial: phone profiles move to the Trash after 30 days (warning email first)

You might be here because: “got an email saying my profiles will move to the Trash” · “will you delete my profiles if I don’t pay” · “how long do you keep my data after the trial” · “will you delete my account” · “is this email real” · “can I stop it” · “my profiles moved to the Trash”

Short answer

If your trial ended and you have not chosen a plan, everything is kept for 30 days. After that, your phone profiles move to the Trash, but only after a warning email sent at least 7 days before. Choosing a plan within 7 days of the move brings them back; after that they and their stored browser data are deleted. Your account is not deleted: you can still sign in, and your saved proxies, settings, API keys and team stay.

Check first

  • Did your trial end more than 30 days ago? Billing shows the trial end date.
  • Did you receive the email “Your phone profiles will move to the Trash unless you choose a plan”? It names both dates.
  • Have you already subscribed? Choosing a plan at any point stops this for good: profiles of an account that has paid are never moved or deleted by it.

Likely causes and fixes

  1. Warning email received: keep them. Open the dashboard → Billing → choose a plan, before the deletion date in the email. Profiles already in the Trash come back.

  2. Warning email received: do nothing. Your profiles move to the Trash no sooner than 7 days after the warning and are deleted 7 days later. Your account, sign-in, keys, proxies and settings stay.

  3. “I’m inside the 30 days — is anything gone?” No. Sign-in works and profiles, proxies and settings are kept. Only session starts are refused.

  4. “The email looks suspicious.” The genuine email links the dashboard plan picker and cannot be turned off in email preferences. If unsure, do not click links in it — open the dashboard yourself and check Billing.

  5. “I need my profile data before it goes.” There is no self-serve export of the whole account. Ask support before the deletion date; a person helps.

If it still fails

Press Talk to a person in this chat (or open Help) and include: your account email, the date on the warning email, and whether you want your profiles kept. Profiles already deleted from the Trash cannot be brought back.