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Which emails Driftstack sends and how to turn them off

You might be here because: “how do I stop these emails” · “unsubscribe” · “Email notifications” · “Security and billing emails are always sent” · “Email preference saved.” · “why did I get a renewal reminder” · “I turned off emails but still got one” · “is this email really from Driftstack” · “status page emails” · “Couldn’t save email preference”

Short answer

Dashboard → Settings → Email notifications has six optional emails (seven once AI credits are switched on for the service) you can switch off; security and billing emails — verification, password reset, failed payments, support replies — are always sent. Every account email comes from noreply@driftstack.dev; anything claiming to be Driftstack from another address or service isn’t us — report it to security@driftstack.dev.

Check first

  • Signed in as the account that receives the emails? Preferences are per account, per event type.
  • Status-page emails are a separate subscription, not tied to your account; each one carries its own unsubscribe link.

Likely causes and fixes

  1. The six switches (seven once AI credits are switched on for the service). Signup welcome (sent once after you verify); First session failure; First session success; Subscription tier changed; Billing receipts (the card processor’s own receipts are sent either way); Renewal reminder, about 7 days before each renewal; and, once AI credits are switched on for the service, AI credits usage. Untick one and the page confirms “Email preference saved.”.

  2. What always sends. Account and sign-in emails (verify, password reset, a new sign-in method, two-factor warnings), team invites, payment failed, security advisories such as the reminders to rotate a webhook secret or your AI provider key and the notice before a trial account is deleted, and support acknowledgements and replies.

  3. “I cancelled and got no email.” When you cancel, the only email you may get is “Subscription tier changed”; with that switch off there is none — the change still shows on your Billing page and in the audit log.

  4. No receipt for a crypto payment. Crypto orders don’t email receipts; download them from the dashboard. A zero-amount invoice — a trial start or a full discount — produces no receipt either.

  5. Still getting an email after switching off. Only those six (seven once AI credits are switched on for the service) are optional; every other email is operational and always sends. Check the sender: a processor’s own receipt is not controlled here.

  6. “Couldn’t load email preferences (…)” / “Couldn’t save email preference (…)”. Try again. If the request only took too long, the switch still shows your change.

If it still fails

Press Talk to a person in this chat (or open Help) and include: account email, which switch you changed and when, and the subject line and date of the email that still arrived. Nothing here requires an account action.